Different last-mile industries have different routing constraints. Food delivery is governed by 15-minute hot-bag SLAs. Courier work is dominated by signature capture and fail-and-retry. Laundry runs paired pickup-dropoff loops over a week. Grocery enforces 90-minute cold-chain holdover. Pharmacy is regulator-governed end-to-end. SortDrops handles each as a first-class concern.
A generic route optimizer tries to be everything to everyone, and as a result it tends to be exactly right for nobody. Food delivery isn't slowed by missing signatures; pharmacy is. Pharmacy isn't bottlenecked by 15-minute hot-bag SLAs; food delivery is. A laundry fleet running a Tuesday morning Jumeirah loop cares about route templates and pickup-dropoff pairing in a way no other vertical does. Treating these as the same routing problem produces routes that ignore the most expensive constraint of each operation.
SortDrops handles industry-specific constraints through a small set of orthogonal features — per-stop time windows, per-route maximum duration, per-stop service time, signature capture, fail-and-retry — that combine to fit each vertical without any vertical becoming a special case in the codebase. The detail pages in this hub describe how those features map onto each industry's actual operational reality.
If you run a single-vertical operation, start with that vertical's page — it covers the dominant constraint, the operational thresholds we recommend, and the relevant SortDrops features. If you run a multi-vertical operation (e.g., a courier fleet that also handles pharmacy work for one client), pick the most regulated vertical first — pharmacy and food-delivery are the most demanding. The optimizer treats every industry the same; the pages exist to surface the operational realities that turn a generic optimizer into a usable one.
Each of the five industry detail pages follows the same structure so an operator can compare verticals side by side. We open with the dominant routing constraint specific to that vertical — the 15-minute hot-bag SLA for food delivery, the 90-minute cold-chain holdover for grocery, the regulator-driven proof of delivery for pharmacy, the pickup-dropoff pairing for laundry, the fail-and-retry loop for courier work. We give a typical end-to-end day in that vertical with the dispatcher's actual workflow, so a new operator can see how SortDrops fits into their existing process rather than replacing it. We close with operational thresholds we recommend (density per hour, fleet sizing for peak, audit-trail retention) backed by industry research where available.
The industry pages are also useful when you are evaluating SortDrops against a competitor: the dominant constraint of your vertical determines which features are non-negotiable. A pharmacy operator without proof-of-delivery cannot use the tool; a food-delivery operator without sub-second mid-shift re-optimization cannot use the tool. Knowing which capability is the gating factor is half the battle.
15-minute hot-bag SLAs, ghost-kitchen consolidation, and evening peak — solved.
Read more →Door-to-door routing with signature capture, fail-and-retry handling, and peak-hour density planning.
Read more →Scheduled pickup and dropoff, route persistence across the week, and turnaround SLAs handled.
Read more →Cold-chain integrity, fragile-item handling, and tight customer time windows handled.
Read more →Controlled-substance handling, age verification, signed proof of delivery, and regulator-ready audit trails.
Read more →It depends on baseline. Food-delivery and grocery (with their tight time-window constraints) typically see the largest kilometre reduction (18–25%). Courier work sees the largest operational gain through the fail-and-retry workflow. Pharmacy benefits most from the regulator-ready audit trail. Laundry benefits most from pickup-dropoff pairing and route templates.
No. The Free, Pro, and Team plans cover all industries — the difference is which features the industry leans on. Pharmacy and food delivery typically need Team for proof-of-delivery and live tracking. Laundry and grocery typically need Pro for time windows. Solo couriers often live happily on Free.
Dispatch session export is a Team feature. The CSV/PDF includes signature, photo, timestamp, recipient name, and reason codes — the components most regulator audits require.